Free Shipping Pan India 100% Money-Back Guarantee Zero Calories · Zero GI Diabetic & Keto Friendly No Artificial Sweeteners COD Available Free Shipping Pan India 100% Money-Back Guarantee Zero Calories · Zero GI Diabetic & Keto Friendly No Artificial Sweeteners COD Available
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Return & Refund

We stand behind Zelorie Stevia Drops with a 100% Money-Back Guarantee. Your satisfaction matters to us, and we want you to feel confident trying our product.

Money-Back Guarantee

If you are not satisfied with your Zelorie Stevia Drops, you may request a refund within [14/30] days of receiving your order, subject to the conditions below.

Eligibility for Returns/Refunds

To be eligible for a return or refund:

  • The request must be made within [X] days of delivery
  • You must provide your order number and reason for return
  • For quality/damage/wrong-product issues, please share photos/videos of the product and packaging within [48–72 hours] of delivery
  • For “not satisfied with the product” claims under the Money-Back Guarantee, we may request the used/unused bottle back, or ask you to complete a short feedback form, at our discretion

Non-Returnable Situations

Since Zelorie Stevia Drops is a consumable food product, we generally cannot accept returns of opened bottles for hygiene and safety reasons, except under our Money-Back Guarantee or in cases of a defective, damaged, or incorrect product received.

Refund Process

Once your return/refund request is approved:

  • Refunds for prepaid orders are processed to the original payment method within [5–7 business days]
  • Refunds for COD orders are processed via bank transfer/UPI; you will need to share your bank details for the transfer
  • You will receive an email/SMS confirmation once the refund is initiated

Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, leaking, or incorrect item, please contact us within [48–72 hours] of delivery with your order number and photos/videos. We will arrange a free replacement or full refund, as applicable.

Order Cancellations

  • Orders can be cancelled free of charge before they are shipped. Contact us immediately at info@zelorie.com or +91 99701 77982 with your order number.
  • Once an order has been shipped, it cannot be cancelled, but you may initiate a return once delivered, as per this policy.

COD Order Refusal

If a Cash on Delivery order is refused at the doorstep without a valid reason (e.g., damaged/tampered packaging), Zelorie reserves the right to deduct reasonable shipping/handling costs from any future refund or to restrict COD availability for future orders on that account.

How to Request a Return or Refund

Email us at info@zelorie.com or call +91 99701 77982 with:

  1. Your order number
  2. Reason for return/refund
  3. Photos/videos (if applicable to damage, defect, or wrong item)

Our team will guide you through the next steps.